RETURN & REFUND POLICY

At GadgetGenius.co.za, we aim to provide you with quality products and a smooth shopping experience. If something goes wrong, we’re here to help.

We Will Issue a Replacement or Full Refund If:

  • You received the wrong item
  • Your item arrived damaged or defective
  • Your order does not arrive within 45 business days from the shipping date

We Do Not Offer Refunds or Replacements For:

  • Change of mind or ordering the wrong product by mistake
  • Delivery delays under 45 business days (including courier or customs delays)
  • Failure to provide accurate delivery address

How to Request a Refund or Replacement:

  1. To begin the return or refund process, follow these steps:
  2. Contact us within 7 days of receiving the item
  3. Provide clear photos or video showing the issue
  4. Include your Order ID in the message
  5. Contact us via:
  6. We will get back to you within 24–48 hours to assist and resolve the issue.

Refunds & Replacements:

If your request is approved, we’ll offer either:

  • A replacement at no cost
  • Or a refund to your original payment method

For full supplier return terms, click here.

📦 Important Notes:

  • Returns must be approved first. Do not send items back to any South African address, as all products are shipped from our international supplier.
  • We will provide the appropriate return address only if required.
  • Return shipping costs are only covered if the issue was our fault (e.g., wrong or defective item).
  • If your refund is approved, the amount will be returned to your original payment method.

Return Conditions:

  • Must be reported within 7 days of delivery
  • Return must be made within 30 days after approval
  • Returns are only accepted to our supplier’s CJ China warehouse
  • Return shipping is the customer’s responsibility

Please note:

Due to high international shipping costs and long transit times, we do not recommend returns unless necessary. Most returned items take 2–3 months to reach our supplier and may be lost or damaged in transit.

Thank you for shopping with Gadget Genius. We value your trust and are committed to resolving any issues quickly and fairly.